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This policy explains exactly what personal data jl616 collects when you open an account, use InstaPay or Bank Transfer to move funds, or access the lobby — and what we do with it. Availability of this service depends on local law and eligible regions in the Philippines.
When you register with jl616, we collect the details you provide directly: your name, contact number, email address and the account credentials you set. When you make a deposit or withdrawal through InstaPay or Bank Transfer, our payment processing records a transaction reference, timestamp and the amount moved — not your full bank credentials. We also collect device and session data automatically: browser type, operating system, IP address and pages visited within the lobby. This helps us keep the account environment stable and detect unusual access patterns that might signal an unauthorised login attempt. We use this data for three purposes: operating your account and verifying your identity as required by applicable rules; processing your financial transactions and keeping records as required by law; and improving how the platform performs for you on mobile and on desktop. We do not sell your personal data to third parties. Where we share data with payment processors like InstaPay rails or bank settlement partners, we share only what those processors need to complete your transaction. You can review the types of data we hold by opening the account settings page after login.
This policy covers every interaction you have with jl616 through the website and account system. Knowing what falls inside and outside its scope helps you understand which protections apply to your data and where to direct any questions you have.
All data collected when you register, log in or update your account profile falls inside this policy. This includes the email address, contact details and verification documents you submit through our account forms.
Payment records created when you deposit or withdraw via InstaPay or Bank Transfer are covered. We retain transaction references and amounts as required by applicable financial record-keeping rules, and you can request a summary from your account.
Data about which pages, game categories or lobby sections you visit — including Bingo Barangay, Hi-Lo Cards or the live tables section — is collected as session data. This helps us understand which parts of the lobby you use most so we can keep them accessible.
Links to external payment providers, game studios or identity verification services operate under their own privacy terms once you leave our domain. This policy does not extend to those third-party environments, and we encourage you to check their terms before proceeding.
You have real, actionable choices over the personal data we hold. After logging in, the account settings page shows the profile details we store — name, email, contact number and linked payment method preferences. You can correct any of these directly in the fields provided; changes take effect as soon as you save them. If you believe a data record is inaccurate or incomplete, you can raise it with our support team and we will review it within a reasonable period. Where data is held purely for regulatory record-keeping — such as transaction histories linked to InstaPay or Bank Transfer activity — we are required to retain it for the period the applicable rules specify, but we can confirm what is held and why. If you want to close your account entirely and understand what data is retained afterward, our support team can walk you through that process step by step.
Open account settings after login to see the personal details and contact information we hold for your profile. The current state of your stored data is shown on that page.
Edit your name, email or contact number directly in the profile fields. Corrections are saved immediately. If a field is locked for verification reasons, contact support to request an update.
If something looks wrong or you want to know why a specific record is held, send the question to our support team. Include your registered email and a short description of the data item you are asking about.
You may request account closure at any time. Our support team will explain which data we are required to retain after closure under applicable rules and which records we can remove.
Any question about how we handle your data — from what we collect during a Bank Transfer to how long we keep your account login history — can be directed to our support team. Use the contact route that works best for you. We aim to acknowledge privacy-related messages promptly and to provide a substantive response within a reasonable timeframe.
Open the chat icon in the lobby to reach our support team directly. This is the quickest route for account-specific data questions, including requests to correct profile details or review what information is stored.
Send a written data or privacy question to our support email address listed in the Contact section of your account dashboard. Email is the recommended route for formal data requests or account closure inquiries.
The Help section accessible from your logged-in account covers common privacy questions, including how to update your details, how to read your transaction history and how to request data held under your profile.
We apply access controls to account data so that only the processes that need your information to function — login verification, payment processing, account management — can read it. Session data is protected during transmission. We retain account and transaction records for as long as required by applicable rules, and no longer. When that period ends, records are deleted or anonymised.
We use cookies to keep you logged in during a session, remember your lobby preferences and measure which pages are visited most. You can adjust cookie settings in your browser at any time; removing session cookies will require you to log in again on your next visit.
Login access to your jl616 account is protected by your credentials and, where enabled, additional verification steps shown in account settings. Unusual login attempts trigger a review process. We never ask for your password through chat or email.
Transaction records linked to InstaPay or Bank Transfer activity are held for the period required under applicable financial rules. Profile data is kept while your account is active and for a defined period after closure. You can ask our support team for the specific retention period that applies to your records.
If this policy is updated, the revised version is published on this page with the effective date shown at the top. Continued use of the account after an update means you have seen the revised terms. For questions about any change, contact support through the paths listed above.
These are the questions we hear most often about how we collect and manage personal data. If your question is not here, the support team can help through live chat or email.
We collect your name, email address, contact number and the credentials you set during registration. If you submit identity documents for account verification, those records are also held under this policy. You can see a summary of your stored profile details in account settings after login.
We record transaction references, amounts and timestamps for each InstaPay or Bank Transfer movement. We do not store your full bank account credentials or card numbers. Payment processors handle the actual transfer; we retain only the record needed for your transaction history and regulatory compliance.
Log in and open account settings to edit your name, email or contact number directly. If a field is locked — usually because it is tied to a verified identity record — contact our support team through live chat or email and we will review the correction request.
You can request account closure at any time. After closure, some records — particularly transaction histories linked to InstaPay or Bank Transfer activity — must be retained for the period required under applicable rules. Our support team will tell you exactly which records are kept and for how long.
We share data only where necessary to operate the service: with payment processors to complete your InstaPay or Bank Transfer transactions, and with identity verification services where account rules require it. We do not sell personal data. Third-party services operate under their own privacy terms.
Use live chat in the lobby for quick account-related questions, or email us through the contact address in your account dashboard for formal data requests. Include your registered email address and a clear description of your concern so we can respond to the right record.